Terms of Purchase – Hokuc

Thank you for choosing Hokuc for your HOKA® footwear needs. These Terms of Purchase outline the key details of your order, delivery, returns, and refunds to ensure a transparent and smooth shopping experience. By placing an order on our website, you agree to the following terms:

1. Order Processing & Shipping

  • Order Fulfillment: All orders are processed within 1–3 business days from the date of purchase.
  • Delivery Timeline: Once shipped, delivery is estimated to take 6–12 business days, regardless of the destination. This timeline applies to both domestic and international shipments.
  • Shipping Costs: We offer free global shipping on all orders, with no minimum purchase required.
  • Shipping Updates: You will receive a confirmation email with tracking information once your order has been shipped, allowing you to monitor its progress.

2. Returns Policy

  • Eligibility: We accept returns within 60 days of the delivery date, provided the items are in their original, unused condition (with tags attached) and in the original packaging.
  • Return Process: To initiate a return, please contact our customer service team at [email protected] with your order number and reason for return. We will provide you with a return authorization and instructions for shipping the item back to us.
  • Return Shipping: Customers are responsible for covering return shipping costs, unless the return is due to a defect or error on our part (e.g., wrong size, damaged item).

3. Refund Process

  • Refund Timeline: Once we receive and inspect your returned item (typically within 3–5 business days of delivery), we will process your refund. Refunds are issued in USD (the currency of your original purchase) and typically take 5–10 business days to reflect in your account, depending on your payment provider.
  • Refund Method: Refunds will be credited to the original payment method used for the purchase.

4. Currency

All transactions on Hokuc are processed in United States Dollars (USD). Currency conversion (if applicable) is handled by your payment provider, and Hokuc is not responsible for any conversion fees or rate fluctuations.

5. Modifications to Orders

We aim to process orders quickly, so modifications (e.g., size changes, address updates) may not be possible once an order has been placed. For urgent requests, please contact us immediately at [email protected], and we will do our best to assist.

6. Contact Us

If you have any questions about these Terms of Purchase, please reach out to our customer service team at [email protected]. We’re here to help ensure your experience with Hokuc is exceptional.

By shopping with Hokuc, you acknowledge that you have read, understood, and agreed to these Terms of Purchase. Thank you for choosing us—where your performance takes flight.