Shipping Policy – Hokuc

At hokuc.com, we’re committed to getting your HOKA® footwear to you as efficiently as possible. This Shipping Policy outlines the details of our order processing, delivery timelines, and shipping practices to keep you informed every step of the way.

1. Order Processing

All orders placed on hokuc.com are processed within 1–3 business days from the date of purchase. Processing times may be slightly extended during peak seasons or promotional periods, but we’ll always strive to meet our standard timeline. You’ll receive an order confirmation email shortly after placing your order, followed by a shipping confirmation with tracking details once your package is on its way.

2. Delivery Timeline

Once your order has been processed and shipped, delivery is estimated to take 6–12 business days, regardless of your location. This timeline applies to both domestic (within the United States) and international shipments. Please note that delivery times are estimates and may be affected by factors beyond our control, such as customs delays, weather conditions, or carrier disruptions.

3. Shipping Costs

We’re proud to offer free global shipping on all orders placed through hokuc.com. There’s no minimum purchase required—whether you’re ordering one pair of shoes or multiple, shipping is on us.

4. Shipping Carriers

We partner with reliable shipping carriers to ensure your package is delivered safely and on time. The specific carrier used for your order may vary based on your location, but you’ll be able to track your shipment using the tracking number provided in your shipping confirmation email.

5. International Shipping

For international orders:

Customs duties, taxes, or import fees may be applied by the destination country. These charges are the responsibility of the customer and are not included in your order total or our free shipping offer.
Delivery times may be impacted by customs processing, which can vary by country.

6. Address Changes

If you need to update your shipping address, please contact our customer service team at ser vice@jcrem .com as soon as possible. We can only modify addresses if your order has not yet been shipped—once it’s in transit, we’re unable to make changes.

7. Lost or Damaged Packages

In the rare event that your package is lost or arrives damaged, please contact us at [email protected] with your order number and details of the issue. We’ll work with the shipping carrier to investigate and resolve the problem promptly, which may include sending a replacement or processing a refund.

8. Contact Us

If you have questions about your shipment or this Shipping Policy, reach out to our customer service team at [email protected]. We’re here to help ensure your order arrives smoothly.

Thank you for choosing hokuc.com—where your performance takes flight.