Privacy Policy – Hokuc

At Hokuc, we respect and prioritize the privacy of our customers. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website, place an order, or engage with our services. By using Hokuc, you agree to the practices described below.

1. Information We Collect

We may collect the following types of personal information to provide and improve our services:

  • Contact Information: Name, email address (e.g., [email protected] for communications), phone number, and shipping/billing addresses.
  • Payment Details: Credit/debit card information, billing address, and payment provider details (note: we do not store full card details; this is handled securely by our third-party payment processors).
  • Order Information: Details of your purchases, including product selections, order dates, and transaction history.
  • Technical Data: IP address, browser type, device information, and website usage data (e.g., pages visited, time spent on the site) collected via cookies and similar tracking technologies.

2. How We Use Your Information

Your personal information is used for the following purposes:

  • Processing Orders: To fulfill your purchases, including processing payments, arranging shipping, and sending order confirmations/tracking updates.
  • Customer Support: To respond to your inquiries, assist with returns or refunds, and address any issues related to your order (via email at [email protected] or other provided contact details).
  • Improving Our Services: To analyze website performance, understand customer preferences, and enhance our product offerings and user experience.
  • Communication: To send you important updates about your order, policy changes, or promotional content (you can opt out of marketing communications at any time).

3. How We Protect Your Information

We implement industry-standard security measures to safeguard your personal information from unauthorized access, disclosure, or misuse. This includes:

  • Encrypting data transmission using secure socket layer (SSL) technology.
  • Restricting access to personal information to authorized staff only.
  • Partnering with trusted third-party payment processors (e.g., PayPal) that comply with strict security standards to handle payment data.

4. Sharing Your Information

We do not sell, rent, or share your personal information with third parties for marketing purposes, except in the following cases:

  • Service Providers: We may share information with trusted partners who assist in processing orders (e.g., shipping carriers) or providing technical services (e.g., website hosting), but only to the extent necessary to perform their services.
  • Legal Requirements: We may disclose information if required by law, court order, or to protect our legitimate business interests (e.g., preventing fraud).

5. Cookies and Tracking Technologies

Our website uses cookies—small text files stored on your device—to enhance your browsing experience. Cookies help us remember your preferences, track order progress, and analyze website traffic. You can disable cookies through your browser settings, but this may limit some features of the site.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. For example, order details are kept to process returns/refunds and comply with tax regulations. Once no longer needed, data is securely deleted or anonymized.

7. Your Rights

You have the right to:

  • Access, correct, or request deletion of your personal information.
  • Opt out of marketing communications by following the unsubscribe link in our emails or contacting us at [email protected].
  • Lodge a complaint with a data protection authority if you believe your privacy rights have been violated.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy regularly.

9. Contact Us

If you have questions or concerns about our Privacy Policy, please contact our customer service team at [email protected]. We will respond promptly to address your inquiries.

Thank you for trusting Hokuc with your information. Your privacy is essential to us—where your performance takes flight.